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YOUR SAFETY IS OUR NUMBER ONE PRIORITY

We are currently making changes at our exclusive lake-side lodge and working with Silver Hatten to ensure that we can safely deliver your Ice Driving Experience. We are doing this with the upmost care and attention to ensure you as our guest and our staff are kept safe at all times, which is our number one priority.

Please follow our guidelines below.

We thank you for your patience during these unprecedented times and please do not hesitate to contact our operating partner Quintessentially Travel if you have any questions;

E-mail: iceacademy@quintessentially.com or Telephone: +44 207 291 5253 (09h00 – 17h30 (GMT), Monday to Friday, excluding UK bank holidays).

Local operator charges may apply.

COVID-19 INFORMATION FOR GUESTS

YOUR EXPERIENCE

Guest Limitations

To help us ensure we can maintain social distancing during your stay we have reduced our rotation sizes to 20 and will then split into 2 groups of 10. Each group of 10 will start their day at different times to avoid the full group being together. You will be allocated a group which will include your travelling companion.

BEFORE YOU TRAVEL

If you are experiencing any COVID-19 symptoms or have had contact with any possible source of the virus, or living with someone who is currently shielding, please stay at home and contact our operating partner Quintessentially Travel:

E-mail: iceacademy@quintessentially.com or Telephone: +44 207 291 5253 (09h00 – 17h30 (GMT), Monday to Friday, excluding bank holidays. Local operator charges may apply.

 

Health and Safety Questionnaire

You will be asked to complete a Health and Safety questionnaire 2 weeks prior to travel, if you answer yes to any of the questions you will be asked to provide a negative COVID-19 test result before you will be able to attend the Jaguar Land Rover Ice Academy.

WHAT TO EXPECT ON ARRIVAL

We are currently working on your arrival procedure, please check back closer to your travel date to find what to expect once you arrive at the airport.

SANITISATION AND CLEANING

Enhanced sanitisation and cleaning procedures will be in place throughout the hotel, including bedrooms and also at the Jaguar Land Rover Lakeside Lodge. This is over and above the already high standards implemented in both venues, to ensure the safest and most comfortable experience for all.

 

Hand-sanitising stations

All guests will be required to use the hand sanitising stations on arrival and throughout their stay.

 

Social distancing

Everyone on site must adhere to social distancing guidelines and remain at least 2 meters apart, or 1 meter plus where 2 metres is not possible. We will implement 1 way systems where possible and have put some signs up to help guide you.

 

Personal Protective Equipment (PPE)

Masks and visors will be made available for guests to use during your experience.

 

Food & Beverage

We are working closely with all catering providers to ensure all suppliers adhere to guidelines issued by Swedish authorities and Jaguar Land Rover’s enhanced health and safety measures. If you have attended the Ice Academy previously, you may notice that there is a reduction in the number of self-serve facilities available.

THE DRIVE EXPERIENCE

 

Vehicle Sharing

Each activity will have 2 guests to a vehicle. Where you are travelling with another driving guest, you will be paired in a vehicle with this person. If you are travelling alone or with a non-driving companion, you will be paired with another guest travelling in the same way. We request for you to wear PPE whilst in the vehicle which will be provided.

 

1:1 Instructor Tuition

If you have booked an experience which includes 1:1 Instructor tuition, the instructor will be wearing gloves and a visor or mask, and you will be required to wear the same whilst in the vehicle with them.

 

Vehicle Sanitisation

After each customer use, vehicle interior and exterior are cleaned and sanitized with an anti-microbial disinfectant’s product passing BS EN1276:1997 & BS EN1650:1998 disinfection standards. Vehicle door handles, seats, steering wheel and gearshift will be sanitised before each use. Please bear with us whilst we complete this clean during your experience and vehicle changes. Ice Academy Staff responsible for transporting and cleaning vehicles are equipped with PPE at all times to preserve sanitary conditions. Mirror hangers will be placed in sanitise vehicles once completed.

OPTIONAL ACTIVITIES

 

Passenger Hot Lap Upgrades

All instructors will be wearing gloves, along with a visor or mask and you will be required to wear the same whilst in the vehicle with them.

 

Arctic Circle Drive

The Arctic Circle activity runs with 2 guests to a vehicle, where you have purchased 2 places on the Arctic Circle Drive you will be paired together, if you have purchased a single place you will be paired with another guest who has purchased the same. We request for you to wear PPE whilst in the vehicle which will be provided.

 

Other Activities

The health and safety of our guests and staff is paramount. We are working closely with all local suppliers to ensure they are operating with the highest levels of vigilance and adhering to guidelines issued by Swedish authorities, as well as Jaguar Land Rover’s enhanced health and safety measures.

Safe

 

Want to know more? Our specialist team can help, simply book an appointment.