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YOUR SAFETY IS OUR NUMBER ONE PRIORITY

In light of the ongoing situation and with the Government's own advice to stay cautious, Jaguar Land Rover are putting the safety and wellbeing of our employees and guests at the forefront of our operational guidelines.

To manage this, we will continue to monitor and update our safety measures. Please read our latest Covid-19 safety and well-being information below.

We thank you for your patience and look forward to welcoming you to our Venues..

Stay safe, Be kind, Stay well.

EXPERIENCE COVID-19 SAFETY AND WELL-BEING CHARTER

YOUR EXPERIENCE

If you’re experiencing any COVID-19 symptoms or have had contact with any possible source of the virus, or living with someone who is currently shielding or self isolating, please contact us for further guidance.

 

FLEXIBLE BOOKING TERMS

We will remain flexible in our approach to allow you to carry on enjoying your experiences safely. Please find details below -

Flexible Booking - If you are unable to enjoy your booked experience due to COVID-19 restrictions or concerns, we’ll extend it for you for free.

Should you have a requirement to move your booking or any further questions a member of the experience team will be available via phone or e-mail at each centre to help.

 

SOCIAL DISTANCING

Even though restrictions have been lifted, keeping our staff and customers safe is our number one priority. Therefore, we have made the decision to continue with a level of social distancing within our Venues. Everyone onsite is asked to remain at least 1 metre apart where possible when entering an Experience building. We have put some signs up to help remind and guide you.

There are certain activities that you may wish to attend where social distancing isn't possible i.e seated within a vehicle or on a Factory Tour. During these activities you will be required to wear a face covering.

 

VENUE SANITISATION

We will continue to routinely clean and sanitise our venues with a comprehensive cleaning schedule.

WHAT TO EXPECT ON ARRIVAL

All guests will be required to provide evidence of a negative Lateral Flow test registered on the NHS app. This needs to be done within 48 hours prior to attending your experience. 

This is regardless of vaccination status, following a cautious approach in order to protect all of our guests and employees.

The Lateral Flow tests have been proven to identify asymptomatic individuals who are unaware they have Covid-19 and reduces the risk of potentially passing on the infection to others. Should you gain a positive result please contact the venue prior to arrival to rearrange your Experience.

HAND-SANITISING STATIONS

All guests will be required to use the ‘Hand-sanitising Stations’ on their arrival and departure.

 

PERSONAL PROTECTIVE EQUIPMENT (PPE)

Our advisory to guests is that when entering our Venues a face covering is worn, we feel this will help provide a safe working environment for our employees who come into contact with guests from different regions of the UK and different households daily.

 A personal bottle of hand santiser will be made available for customer use during their experience.

 

 

FACTORY TOURS

Factory Tours will be relaunching in Autumn 2021. As this is an activity for which social distancing is not possible whilst travelling to the tour location on site and during the factory tour, face coverings will be required as part of the tour attendance. Please contact us for more information.

CHANGES TO THE DRIVE EXPERIENCE

 

DRIVING INSTRUCTORS

We are conducting the majority of drive experiences in an instructor ‘lead-follow’ format or at the side on the vehicle with 2 metre distance. Each customer will have their own exclusive use of a vehicle and all instructions will be delivered via radio or hand signals. There may be exceptions to this rule in the case of more advanced driving experiences where H&S deems it necessary to have our Instructors in the vehicles with you.

 

INSTRUCTION

One instructor may instruct up to two drivers (while each remain in their own vehicles).

 

GUEST LIMITATIONS

Each customer will have their own exclusive use of a vehicle with up to 2 passengers from their household or support bubble. We will not accept the mixing of households.

 

DOCUMENTATION

Customers MUST complete the disclaimer and licence check online before attending their experience. If this is not completed a minimum of 48 hours before attendance then we may not be able to provide your chosen experience on arrival.

 

PERSONAL PROTECTIVE EQUIPMENT (PPE)

Face covering must be worn at all times within the Experience centre and when with our employees.

 

VEHICLE SANITISATION

After each customer use, vehicle interior and exterior is cleaned and sanitized with an anti-microbial disinfectants product passing Covid 19 disinfection standards. Employees responsible for transporting and cleaning vehicles are equipped with personal protection at all times to preserve sanitary conditions. 

Our working practices will be continually reviewed and updated in line with Government and NHS guidance. Please view our Covid-19 safety film.

Solihull EXP COVID_v6_alttempcheck-2

 

Safe

 

FACTORY TOURS

Jaguar Land Rover Experience has made the difficult decision to postpone the re-start of Factory Tours until later in the year. For existing bookings or vouchers, please contact a member of the team.